About after-sales servce
To improve product quality and enhance the full range of services, we always adhere to the service quality, technical strength and after-sales service response time as the focus, we will provide customers from time to time after-sales service.Service before receiving the goods:
1.Our will arrange personnel to track orders production situation and process, each process has a QC to control the quality and the number of the products, if you have a need to understand the product production process, we will send pictures or video to your.
2.If Order is finish , we will send you product picture and product detail pictures or video to confirm and make sure not have any problem with ur order we will packing according to the requirements of your shipment, if you have any friends in China, you can also arrange friends come to our factory inspection.
3. Once the date of the container is determined, we have a special staff to determine the number of products to ensure that it will not be missed, we will also provide the product list and loading picture to you.
4. After loading container, we will provide packing list, invoice, bill of lading to u, we will tell you the time and date of departure, and the destination port freight forwarder contact, if necessary, we will provide relevant more information to you.
Warm Reminder: After receiving the goods, please pay attention to check the number of goods and goods intact.
Service after receivinService after receiving the goods:
1.Our furniture guarantee three years warranty time and permanent free technical supports from goods of our manufactory.
2.Starting from the date of product delivery,if our furniture have any problems of quality,we will actively to provide quality after-sales service, to maximize the maintenance of your consumer rights and interests, please keep damaged parts for proof, otherwise will be charged.In addition to the warranty period, We will charge a fee of the accessories.
3.Our will visit customers regularly,understand and check the performance and quality of furniture products in use,and help to deal with and maintain the problems in time.
4.If furniture adjustment or disassembly needs, our will provide guidance services for disassembly.
5.After receiving customer after-sale service, our will give a clear reply and solution within 24 hours.